HOW CAN NONPROFITS SCALE UP THEIR CAPABILITIES?
Talent is the lifeblood of any organisation. Equally important, Information Technology (IT) is the proverbial shot in the arm; technology—the right type and implementation—boosts operational capabilities. And what is true for multinational corporations is also true for non-profit and Non-Governmental Organisations (NGOs). Recognising their dire need for an effectual IT system, we spearheaded Project IngoT. The project derives its name from the acronyms IT and NGO—more specifically, IT stretching NGOs.
WHY ARE NONPROFITS LAGGING BEHIND IN TERMS OF TECHNOLOGY?
Nonprofits typically lack IT know-how because innovation generally takes a backseat to the ‘real issues’ at hand, or the raison d’etre. Also, donors understandably insist that their money goes straight to the patients, and not the support (or IT) function of operations. This attitude puts the brakes on the nonprofits’ drive to leverage IT.
With the lack of an efficient IT system, it is common to find fragmented IT implementations with disparate automation that doesn’t communicate with one another. Staff are bogged down with paper-based processes and manual data entry. Healthcare NGOs are no different. Sorting out—never mind sharing—medical histories has become a nightmare.
HOW WOULD INGOT MAKE A DIFFERENCE?
Under Project IngoT, we implemented an Enterprise Resource Planning (ERP) system across 11 leading healthcare NGOs in Singapore, optimising management of resources and information sharing. Developed by PulseSync, the ERP system has helped organisations raise productivity, improve patient care, assist in research, and sharpen corporate governance.
It comprises modules for accounting; human resources management; financial and inventory management; volunteer management, donor management; patient administration; and is complete with a management dashboard and options to store medical records electronically.
IngoT has helped about 750 clinical and 1,000 non-clinical staff amplify their personal and organisational performance through the phenomenal power of IT —all at a fraction of commercial rates.
By pushing the frontiers of technology, IngoT has proved that IT is not expensive, but expansive.